Policies
Service Terms and Conditions
About Coaching
Coaching is a professional relationship, based on Positive Psychology, which supports and empowers you to stretch and grow beyond what you can do on your own, to become the healthier person you wish to be.
The First Step – Your Wellness Questionnaire
Your wellness questionnaire sets the scene for our first coaching session. It helps you define what is working right now and consider what you’d like to change going forward. The questionnaire helps you find your wellness priorities and formulate ideas for the direction you want to take.
About Our Sessions
In our sessions, I will support you to set realistic goals and maintain a steady course for success. If you start falling into old habits, that’s normal! Your program will support and encourage you to work around this.
My Services and Responsibilities as Your Coach
- I will be punctual and responsive.
- My role is to help you improve your wellness, and the ability and self-confidence to maintain a higher level of wellness than you have right now.
- Through a coaching inquiry, I will encourage you to identify your wellness vision, motivators, obstacles, and strategies to overcome your obstacles, and commit to improving your wellness.
- I will listen to you attentively and without judgment or my own agenda.
- Where possible I will ask questions and encourage you to arrive at your own answers.
- I will encourage realistic expectations and goals.
- I will be direct and firm with feedback when needed.
- I will help identify creative solutions to get around roadblocks.
- I will provide information if requested to help you engineer wellness activities into your busy life.
- I will ask your permission before providing advice or direction.
- I will recognise early whether the chemistry with you is not optimal and refer you, to another coach.
- I will acknowledge issues outside my scope of knowledge and skill and recommend other avenues.
- I understand that information discussed will be held as confidential.
- I will facilitate an agreement that makes clear the nature of the wellness coaching process.
Your Responsibilities as My Client
- You will be punctual and responsive.
- You want to improve your level of wellness.
- You believe that a higher level of wellness will bring you powerful benefits that are very important to you.
- You are ready to take responsibility to make and sustain changes in at least one area of wellness.
- You are ready to invest at least three months to make improvements.
- You will be open and honest, and you will share personal information that is relevant to wellness.
- You will be ready to become more self-aware.
- You are open to suggestions and trying new things.
- You understand that setbacks are normal and necessary in order to establish new behaviours.
- You will ask for the support, feedback or resources you need.
- You understand that coaching is not to be used as a substitute for professional advice and will seek independent professional guidance for such matters.
- You will let your coach know as soon as possible if a problem is arising that could affect this agreement.
Medical Disclaimer
The Client understands that the role of the Coach is not to prescribe or assess or provide health care, medical or nutrition or fitness therapy services; or to diagnose, treat or cure any disease, condition or other physical or mental ailment of the human body. Rather, the Coach is a mentor who will help clients reach their own health goals by helping clients devise and implement positive, sustainable lifestyle goals and changes.
The Client understands that the Coach is not acting in the capacity of a doctor, licensed dietician-nutritionist, psychologist or other licensed or registered professional, and that any advice given by the Coach is not meant to take the place of advice by these professionals. If the Client is under the care of a healthcare professional or currently uses prescription medications, the Client should discuss any dietary changes or potential dietary supplements use with his or her doctor, and should not discontinue any prescription medications without first consulting his or her doctor. The Client has chosen to work with the Coach and understands that the information received should not be seen as medical or nursing advice and is not meant to take the place of seeing licensed health professionals.
Lastly, the client understands that their Radiant Health & Wellness coach only wants to work with highly motivated clients that are ready to implement and work passionately to achieve their goals. The client must be willing to show up and do the work for transformation to occur.
All information is for informational purposes only. It is not intended to diagnose, treat, cure or prevent health problems – nor is it intended to replace the advice of a qualified medical practitioner, health practitioner, or fitness professional. No action should be taken solely on the contents of this website. Always consult your physician or qualified health professional on any matters regarding your health or on any opinions expressed in this program. The information provided is believed to be accurate based on the best judgment of the author, but the reader is responsible for consulting with his or her own health professional on any matters raised within. We do not assume liability for the information contained within this website, be it direct, indirect, consequential, special, exemplary, or other. It’s advisable to consult your physician before changing your diet, starting an exercise program, or taking supplements of any kind.
Program Site Terms and Conditions
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS SITE. All users of this site agree that access to and use of this site is subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.
Terms and Conditions
The Website Standard Terms And Conditions contained herein on this webpage, shall govern your use of this Website, including all pages within this Website (collectively referred to herein below as this “Website”). These Terms apply in full force and effect to your use of this Website and by using this Website, you expressly accept all terms and conditions contained herein in full. You must not use this Website, if you have any objection to any of these Website Standard Terms And Conditions.
Copyright
The entire content included in this site including but not limited to text, graphics or code is copyrighted as a collective work under the Australian and other copyright laws, and is the property of Radiant Health & Wellness. The collective work includes works that are licensed to Radiant Health & Wellness, ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this Website for the sole purpose of placing an order with Radiant Health & Wellness or purchasing products from the Radiant Health & Wellness.
You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the Website solely for your own non-commercial use, or to place an order with Radiant Health & Wellness or to purchase Radiant Health & Wellness products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorised by Radiant Health & Wellness. You further agree not to change or delete any proprietary notices from materials downloaded from the Website.
Trademarks
All trademarks, service marks and trade names of BOSS your Lifestyle and I am Enough used on the Website are trademarks or registered trademarks of Radiant Health & Wellness.
Warranty Disclaimer
This site and the materials and products on this site are provided “as is” and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Radiant Health & Wellness does not represent or warrant that the functions contained in the Website will be uninterrupted or error-free, that the defects will be corrected, or that this Website or the server that makes the Website available are free of viruses or other harmful components. Radiant Health & Wellness does not make any warranties or representations regarding the use of the materials in this Website in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.
Limitation of Liability
Radiant Health & Wellness shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this Website or the performance of the products, even if Radiant Health & Wellness has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
For educational and informational purposes only
The information provided in or through this Website is for educational and informational purposes only and solely as a self-help tool for your own use.
Not Legal or Financial Advice
Radiant Health & Wellness and its associates, employees and consultants are not attorneys, accountants or financial advisors, nor are we holding ourselves out to be. The information contained in this Website is not intended to be a substitute for legal or financial advice that can be provided by your own attorney, accountant, and/or financial advisor. Although care has been taken in preparing the information provided to you, we cannot be held responsible for any errors or omissions, and I accept no liability whatsoever for any loss or damage you may incur. Always seek financial and/or legal counsel relating to your specific circumstances as needed for any and all questions and concerns you now have, or may have in the future. You agree that the information on our Website is not legal or financial advice.
Personal Responsibilities
You aim to accurately represent the information provided to us on or through our Website. You acknowledge that you are participating voluntarily in using our Website and that you are solely and personally responsible for your choices, actions and results, now and in the future. You accept full responsibility for the consequences of your use, or non-use, of any information provided on or through this Website, and you agree to use your own judgment and due diligence before implementing any idea, suggestion or recommendation from our Website to your life, family or business.
Code of Conduct
You may not use The Boss your Lifestyle and I am Enough content hub for any illegal or unauthorised purpose. In addition to the Australian laws, you also agree to comply with all local laws that apply to your use of the Website. You may not use the Website in any manner which could disable, overburden, damage, or impair the Website, or interfere with any other party’s use and enjoyment of the Website. You agree that you are responsible for your own conduct and communications while using the Website and for any consequences of that use. You agree that when using the Website, you will not post or upload any inappropriate, promotional, defamatory, destructive, obscene, or unlawful content; defame, abuse, harass, or otherwise violate the legal rights (such as rights of privacy and publicity) of others or upload dangerous or harmful files. Radiant Health & Wellness reserves the right to remove individuals from our community in instances of misconduct.
No guarantees
The BOSS your Lifestyle method and the I am Enough and fearlessly authentic challenge is to support and assist you in reaching your own goals, but your success depends primarily on your own effort, motivation, commitment and follow-through. Radiant Health & Wellness cannot predict and does not guarantee that you will attain a particular result, and you accept and understand that results differ for each individual. Each individual’s results depend on his or her unique background, dedication, desire, motivation, actions, and numerous other factors. You fully agree that there are no guarantees as to the specific outcome or results you can expect from using the information you receive on or through this Website.
Purchases and Subscriptions
If you wish to purchase any product or service made available through the Website (“Purchase”), you may be asked to supply certain information relevant to your Purchase including, without limitation, your name, phone number, email address, physical address, credit card information and geographic location. Please view our Privacy Policy for more information on how we use your personal information. Some parts of the Service may be billed on a subscription basis as outlined on the sales and check out pages of the product. You will be billed in advance on a recurring basis as per the subscription agreement.
Earnings disclaimer
Any earnings, income statements or examples shown through our Website are only estimates of what might be possible now or in the future. There can be no assurance as to any particular financial outcome based on the use of our Website. You agree that Radiant Health & Wellness are not responsible for your earnings, the success or failure of your personal or business decisions, the increase or decrease of your finances or income level, or any other result of any kind that you may have as a result of information presented to you through our Website. You are solely responsible for your results.
Indemnification and release of claims
You hereby fully and completely hold harmless, indemnify and release Radiant Health & Wellness and any of its agents, consultants, affiliates, team members, joint venture partners, employees, shareholders, directors, staff, team members, or anyone otherwise affiliated with the business from any and all causes of action, allegations, suits, claims, damages, or demands whatsoever, in law or equity, that may arise in the past, present or future that is in any way related to our Website.
Errors and omissions
Although every effort is made to ensure the accuracy of information shared on or through this Website, the information may inadvertently contain inaccuracies or typographical errors. You agree that Radiant Health & Wellness is not responsible for the views, opinions, or accuracy of facts referenced on or through the Website, or of those of any other individual or company affiliated with our business or Annerie Feldman in any way. Because scientific, technology and business practices are constantly evolving, you agree that Radiant Health & Wellness is not responsible for the accuracy of our Website, or for any errors or omissions that may occur.
No endorsement
References or links in our Website to the information, opinions, advice, programs, products or services of any other individual, business or entity does not constitute our formal endorsement. Radiant Health & Wellness is merely sharing information for your own self-help. Radiant Health & Wellness is not responsible for the Website content, blogs, e-mails, videos, social media, programs, products and/or services of any other person, business or entity that may be linked or referenced in our Website. Conversely, should our Website link appear in any other individuals, businesses or entities Website, program, product or services, it does not constitute our formal endorsement of them, their business or their Website either.
Affiliates
From time to time, we may promote, affiliate with, or partner with other individuals or businesses whose programs, products and services align with mine. There may be instances when we promote, market, share or sell programs, products or services for other partners and in exchange we may receive financial compensation or other rewards. The Wellness Business Hub is highly selective and only promotes the partners whose programs, products and/or services we respect. At the same time, you agree that any such promotion or marketing does not serve as any form of endorsement whatsoever. You are still required to use your own judgment to determine that any such program, product or service is appropriate for you. You are assuming all risks, and you agree that Radiant Health & Wellness is not liable in any way for any program, product or service that may be promoted, marketed, shared or sold on or through our Website.
Variation
Radiant Health & Wellness shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website.
Complaints
Radiant Health & Wellness offers support to our clients and a complaints handling procedure which we will use to try to resolve disputes when they first arise, with a solution that is mutually agreeable to both the client and Radiant Health & Wellness. Please let us know if you have any complaints or comments at annerie@radianthealthnwellness.com
Severability
If any provision of these Terms is found to be unenforceable or invalid under any applicable law, such unenforceability or invalidity shall not render these Terms unenforceable or invalid as a whole, and such provisions shall be deleted without affecting the remaining provisions herein.
Entire Agreement
These Terms, including any legal notices and disclaimers contained on this Website, constitute the entire agreement between Radiant Health & Wellness and you in relation to your use of this Website, and supersede all prior agreements and understandings with respect to the same. By using our Website you are agreeing to all parts of the above Disclaimer. If you have any questions about this Disclaimer, please contact annerie@radianthealthnwellness.com
Refunds
If your Radiant Health & Wellness coach recommends termination of the coaching relationship in line with practices established by professional associations to which we subscribe, a refund will be given for the remaining portion of the program.
Where agreed and scheduled 1:1 sessions are not attended, and not cancelled with the required notice, refunds will not be granted and the session will be payable.
Call cancellation/no show/scheduling
When 1:1 coaching is anticipated, then
Appointment times are by agreement
24 hours notice is required for cancellation.
Decline payments/Non Payments
If the client chooses the payment plan, they will be charged the initial payment at the time of enrolling, followed by instalments every 30 days for the remaining months, on the same day of the month. If the client chooses the monthly payment plan they are responsible for ensuring that their account remains in good standing for the entire duration of the program.
If payment is missed, the client will have 2 business days to bring their account into good standing after the declined payment. If the account is not brought into good standing within 2 business days, the Client’s Program will be put on hold and access will be denied until the account is brought into good standing.
Customer Service
Dedicated email for customer service: annerie@radianthealthnwellness.com
Direct interaction with Radiant Health & Wellness is by scheduled and agreed appointment.